Worldwide customer service providerNetSuite helped company double its customer base

keyboard
Doubled customer base
from 20K to 40K
Real-time visibility across
subsidiaries worldwide
Effortlessly manage international
finances & tax compliance

challenge

QuickBooks lacked the scalability, flexibility, and functionality to handle the rapid global growth of a cloud-based customer service provider. Business agility and speed with a unified cloud-based business solution were key objectives to drive the company forward.

  • Worldwide financial management suffered
    Quickbooks and Excel did not have the functionality the company needed.
  • International tax compliance
    The company lacked the infrastructure to properly manage the tax requirements across dozens of countries.

solution

NetSuite’s global cloud business management solution enabled deployment across subsidiaries at a fraction of the time and expense of an equivalent on-premise ERP system. NetSuite had the scalability to rapidly enter new markets and establish new subsidiaries as its business continues to grow.

Compared to another ERP system evaluated, the company determined that NetSuite offered better ROI and lower total cost of ownership.

results

The cloud-based customer service and support provider has gained scalability and efficiency for global growth with NetSuite OneWorld. Running on NetSuite, they doubled their customer base from 20,000 to 40,000 customers across 140 countries.

NetSuite OneWorld delivers real-time visibility and global financial consolidation across subsidiaries, including those in Denmark the U.K., Ireland, Australia, Japan and the Philippines. They also reduced the time needed for global financial consolidation from seven days to two, while overall monthly close has been halved from 10 days to five.

NetSuite OneWorld delivers a real-time view of subsidiary financials, compared to monthly snapshots possible with its previous QuickBooks/Excel system. Using capabilities built into NetSuite OneWorld, they manage international subsidiary finances in local currencies and comply with local tax regulations.

NetSuite Financial Planning gives the customer service provider new insights into budget vs. actuals to better forecast revenues, costs, and growth opportunities. NetSuite revenue recognition capabilities enable them to manage diverse revenue streams from Software-as-a-Service (SaaS) licensing and ad hoc services, training, and events.

Finally, the NetSuite Fixed Assets module eliminates one to two days a month of manual amortization and depreciation while supplying greater control over physical property.

"The ability to scale the company very quickly with a system that allows the rapid introduction of new entities has been very valuable. The ROI with NetSuite was considerably better than its closest competitor."

how can we help you?

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